Pickup and dropoff

Pickup and dropoff are the two operational moments that touch every rental. At pickup, the operator hands over keys, executes the inspection, signs the agreement, captures the deposit hold, and walks the customer through how the vehicle works. At dropoff, the inspection runs again, the deposit is settled, and the final invoice closes the booking. Almost every customer-facing complaint — wrong fuel level, undisclosed damage, deposit dispute — traces back to one of these two moments.

Location flexibility is a competitive lever. Beyond depot pickup, operators offer airport delivery (paid extra, fixed fee or per-km), hotel delivery for premium customers, and one-way rentals where pickup and dropoff are at different locations (priced with a relocation fee). One-way rentals shift fleet imbalance to the operator — a high-demand origin runs out of cars while the destination piles up — so the relocation fee is set to push customers toward symmetric bookings unless capacity is available.

In renviq pickup and dropoff are first-class booking concepts: each side has its own location (or coordinates), its own time, and its own timezone. The agreement, inspection, deposit, and final invoice all reference the same handover — no parallel records to fall out of sync. Late returns trigger the grace-period rule automatically, with another day's rental added as a line item if the threshold is exceeded.