Glossary
Vehicle inspection
The structured walk-around performed at pickup and again at dropoff — capturing condition, fuel, mileage, and damage on the record, with photos.
A rental inspection is the formal record of the vehicle's condition at a moment in time. It happens twice per booking: at pickup (the customer accepts the vehicle in this state) and at dropoff (the customer returns it in this state). The delta between the two is what determines whether anything is charged against the deposit, the CDW excess, or the customer's card.
A good inspection captures four things: photos of every body panel (with damage flagged), the odometer reading, the fuel level, and the state of the interior and equipment (child seat, spare tire, accessories). Without photos, dispute resolution becomes the customer's word against the operator's; with photos, the conversation ends in 30 seconds. Insurers and OTA platforms increasingly require inspection records as a condition of claim acceptance.
Inspections in renviq are tied to the booking, captured on a mobile device by the staff handing the vehicle over. The pickup inspection produces a signed record the customer accepts on screen; the dropoff inspection compares against pickup, flags new damage automatically, and feeds into the deposit settlement and final invoice. The audit trail is built into the workflow, not bolted on after a dispute.