Glossary
Handover and handback
The two physical exchanges of the vehicle — handover at pickup, handback at return. Both are documented with inspection, signatures, and fuel/odometer reading so post-rental disputes have a clean record.
Handover is the moment the renter takes possession of the vehicle; handback is the moment they give it back. Both are documented events that anchor every post-rental dispute. The standard handover capture is: vehicle photos from a defined set of angles, odometer reading, fuel level, identified pre-existing damage, the renter signing off on all of it. Handback repeats the same capture and is compared against handover to identify what changed during the rental.
These two moments are where most operational risk sits. A skipped photo at handover means a pre-existing dent gets billed to the wrong renter. A missed odometer reading means mileage overage cannot be charged cleanly. An unsigned damage acknowledgement means the renter can dispute the charge through their card issuer with a high success rate. The discipline of capturing both consistently is what separates operators who collect on their damage charges from those who write them off.
In renviq, handover and handback are two distinct inspection types attached to the booking lifecycle. Each captures photos, fuel, odometer, damage markers on a vehicle diagram, and dual signatures (operator + renter). The comparison between the two inspections drives the post-rental charge calculation — what to bill, with the documentary backing already attached.