Glossary
No-show
A booking the renter never picks up — the vehicle goes back to availability after a grace window, and a no-show charge is applied per the rental terms.
A no-show is a confirmed booking where the renter never arrives at the pickup location. Operators typically wait a defined grace window — commonly 1 to 24 hours after the scheduled pickup, depending on the channel and rate — before marking the booking as a no-show and releasing the vehicle back to inventory. The grace window is shorter on prepaid bookings (the money is already taken) and longer on corporate or premium tiers.
What gets charged depends on the rate: a non-refundable prepaid rate is forfeited in full, a pay-on-arrival rate often loses just the deposit, and some operators charge a flat no-show fee. OTAs (booking.com, Discover Cars, etc.) handle their own no-show logic on top of the operator's rules, so what the customer actually loses can differ from what the operator collects.
In Renviq, a booking can be marked as a no-show once its pickup time has passed. The status is final, the vehicle is free for other bookings, and the customer’s record counts their no-shows. There is no automatic no-show charge: the fee your terms set is charged to the saved card or kept from the prepayment.